Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Off-Beat Japan

Friday 19 Apr 2024

Overview Rating:

Our Service: Good

There was a few issues with hotels and room which could have been better. However had brilliant time. I have booked another holiday with them

Off-Beat Japan

Friday 19 Apr 2024

Overview Rating:

Our Tour: Excellent

Off-Beat Japan

Friday 13 Oct 2023

Overview Rating:

Our Service: Good

I telephoned to book the tour as availability was low. The gentleman I spoke to was helpful and informative and made the necessary arrangements thoughtfully offering alternatives where appropriate.

Off-Beat Japan

Friday 29 Sep 2023

Overview Rating:

Our Tour: Excellent

Brilliant holiday, top quality guides. Very well organised without feeling organised

Off-Beat Japan

Saturday 10 Jun 2023

Overview Rating:

Our Tour: Excellent

Extremely well organised and helpful staff at every stage.

Off-Beat Japan

Thursday 25 May 2023

Overview Rating:

Our Tour: Excellent

Outstanding , action packed , varied , incredible tour with an absolutely brilliant Japanese guide - Okada Susumu ( Sam) . He was knowledgable , funny, explained Japanese life and culture and history with tremendous honesty . I would give him 10 stars ! We were fortunate in sharing the trip with 16 wonderful travelling companions . There were a lot of early starts , lots of walking , lots of visits but this was balanced with free time and also able to eat independently a lot of the meals . The accommodation was varied from European style hotels to typical Japanese hotels , to a Buddhist Monastery where we were able to join morning prayers and sleep on futons. I think the trip was made extra special by Sam and the fab travelling companions .

Off-Beat Japan

Tuesday 11 Apr 2023

Overview Rating:

Our Tour: Poor

Guide was excellent, responding quickly and flexibly to changing conditions on the tour. Tour also provided a very broad range of experiences focussing on cultural aspects rather than modern day city living. All in all a very well balanced tour which did not disappoint.

Our Response

Hi, sorry you only graded the tour as one star, can I give you a call to discuss? Many thanks, Jimmy

Off-Beat Japan

Monday 20 Mar 2023

Overview Rating:

Madoka, our Guide, was fantastic, friendly, very helpful and a pleasure to be with on the whole tour. Excellent tour, brilliant experience and the whole service from booking to flights home was faultless.

Off-Beat Japan

Monday 20 Mar 2023

Overview Rating:

Japan was a trip of a lifetime for me and my daughter and you made it more special than we could have dreamed. You gave us memories to last forever and which we can share with friends and family and look back on the photos for with a full heart. Your itinerary and selection of hotels was excellent - we had fun and awe-inspiring experiences and saw the most amazing places from mountains and monks, the bullet train and amazing food, to cities and temples and the breathtaking cherry blossoms. Your booking process and queries were exceptionally efficient and friendly and the tour guide you used was phenomenal. The only reason we may not book with you again is because this was a trip of a lifetime and no other big trips are planned (or budget allowing). However, this experience has tempted me to consider another big trip one day and I would definitely turn to you to book with confidence.